Last updated: January 31, 2026
When you hire Vireo Creative, you are engaging us to provide writing, design, and marketing services on either a one-time or subscription basis. Subscriptions auto-renew unless cancelled via the Client Login portal.
You agree that you have the authority to enter into this agreement and authorize payment. You will provide all necessary assets and information in the requested formats, review work promptly, and honour agreed-upon deadlines.
We commit to delivering professional work in a timely manner, meeting agreed deadlines, and maintaining confidentiality of your information.
We provide professional copywriting and editing services. While we strive for accuracy, we cannot guarantee error-free content. Any errors brought to our attention will be corrected at no additional charge.
Social media management requires administrative access to your accounts. All posts are made under your brand's identity and require your approval. Errors will be corrected promptly.
Ad spend costs are separate from our service fees and are charged directly to your credit card.
Our SEO services include best practices in web builds, audits of existing sites, Google Business Profile management, Bing Places optimization, and backlink development.
Hosting subscriptions include:
Ticket support covers content updates, client questions, and minor tweaks. Original content creation and new page design are excluded.
WordPress sites transfer to new hosts at no cost. Webflow sites transfer subscriptions to your account, with ongoing payment becoming your responsibility.
Your website will be available 99.9% of the time, excluding scheduled maintenance or force majeure events.
Submit requests via our ticket form, [email protected], or 306-292-1819. Regular hours are Monday–Friday, 9 AM–5 PM CST, with evening and weekend availability for critical issues.
If we fail to meet SLA targets, remedies may include refunds, credits, or priority escalation. The SLA excludes issues caused by third-party software, force majeure events, or delays from incomplete client information.
All services include revisions. Extensive revisions may extend subscription timelines, and we will notify you in advance if this occurs.
This agreement cannot be transferred without written permission from both parties. While we strive for excellence, we disclaim all warranties and limit our liability to fees received for the applicable services.
Either party may terminate this agreement for uncured breaches after 15 business days' written notice. Termination triggers invoicing for any accrued fees.
You guarantee that you own or have permission to use all materials you provide, and you indemnify us against any third-party claims. We guarantee that our deliverables are owned or properly licensed.
You receive all source and finished files and own the visual elements we create for you. We retain rights to pre-existing work and the overall design combination, licensing its use exclusively for your project.
We reserve the right to display all aspects of our creative work in portfolios, case studies, articles, and other publications.
This agreement may be updated occasionally. We will notify you by email of any significant changes. If you have questions, reach out at [email protected].